Customer and Technical Support - French
Blizzard Entertainment Europe is looking for French speaking Technical Support Representatives.
Our Technical Support department assists customers with their technical-related issues, over the phone, via e-mail and on the forum, in addition to answering questions about Blizzard Entertainment products.
Location: Velizy, France (southwest of Paris)
Permanent work contract
Starting Date: Immediate
RESPONSIBILITIES
- Answer all technical incidents via email, telephone and forums
- Investigate written inquiries/issues and respond/resolve accordingly
- Make a weekly report to the Senior team member
- From customer incidents, identify recurrent bugs and include them in the weekly reporting
REQUIREMENTS
- Excellent written and verbal communication skills in French
- Previous experience in Online / Web / MMORPG activities and/or experience interacting with customers
- Strong technical skills
- Strong motivation and high level of commitment
- Excellent teamwork skills
- Fluent in English
- Strong multi-tasking ability
- Ability to work under pressure
- Autonomy and rigor are requested
- MAC experience
PLUSES
- MMORPG experience
- Knowledge of another European language
- Experience in phone support
- Fluency in Italian
APPLICATION
Please send your resumé, and cover letter in English to: jobs-eu@blizzard.com
Keyword to mention on your application e-mail subject line: CTS FR
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